Contact information
CONTACT INFORMATION DiscoPray — Last updated: May 2026
1. Store Contact Details
| Brand name | DiscoPray |
| Owner | Bryan Garzón |
| Discopray@proton.me | |
| Support hours | Monday–Friday, 9:00 AM–6:00 PM ET |
| Response time | Within 3 business days |
| Support language | English |
| Platform | Shopify |
2. How to Reach Us
Our primary support channel is email. To ensure proper tracking and follow-up, we ask that all communications be submitted in writing through one of the channels below:
- Email: Discopray@proton.me
- Contact form: available on our website
To help us resolve your inquiry faster, always include your order number in the subject line and a clear description of your issue.
3. What We Can Help With
- Order status and shipment tracking
- Delivery issues: order not received, damaged package, or incorrect item
- Return and refund requests under our Return Policy
- Product questions
- Billing and payment inquiries
- Any other question related to your order or our store
4. Response Times
We respond to all inquiries within 3 business days from receipt, during business hours (Monday–Friday, 9:00 AM–6:00 PM ET).
Messages received outside business hours, on weekends, or on public holidays will be handled the next business day. During high-volume periods (holidays, promotions), response times may be slightly longer — we'll note this on the website when applicable.
5. Privacy of Your Communications
Personal data shared through our contact channels (name, email, order number, etc.) is handled in accordance with our Privacy Policy, available on the website, and will not be shared with third parties except as required by law.
To exercise your data rights (access, correction, deletion, portability, or objection), email us at Discopray@proton.me with "Data Privacy Request" in the subject line.
6. Dispute Resolution
If your issue is not resolved through our customer support channels, you may contact your local consumer protection agency or file a dispute through your payment provider (e.g., PayPal, credit card chargeback process). DiscoPray is committed to finding a fair and amicable resolution before any formal process is initiated.