Refund policy

Last updated: September 2026

1. Made to order

Every DiscoPray is made to order. Your player and your 9 discs are printed and assembled only after you place your order. Because each unit is produced individually for you, we do not accept returns or issue refunds for change of mind, buyer's remorse, or "I no longer want it."

What we do guarantee is that your DiscoPray works. That guarantee is set out below.

2. Our 30-Day Warranty

Your DiscoPray is covered for 30 days from the day it is delivered. If any of the following happens within that period, we replace it free of charge or refund you in full — your choice:

- It arrives damaged. The player, the discs or the display case are broken, cracked or otherwise physically damaged on arrival.
- It arrives faulty. The player does not power on, does not read the discs, or does not work as described.
- It stops working. The player or a disc fails during normal use within 30 days of delivery.
- You received the wrong item. The collection, the disc artwork or the product does not match what you ordered.
- It never arrives. See section 7.

This warranty is in addition to any rights you have under the consumer protection laws of your country.

3. What the warranty does not cover

- Change of mind, buyer's remorse, or the item not matching a personal expectation that is not stated on the product page.
- Damage caused after delivery by drops, impacts, liquid, heat, or unauthorised repair or disassembly.
- Normal cosmetic wear of the magnetic surfaces or the disc labels over time.
- Problems caused by audio files you loaded yourself, or by third-party apps or devices.
- Claims submitted more than 30 days after delivery.

4. How to make a claim

Email discopray.support@proton.me within 30 days of delivery and include:

- Your order number.
- Clear photos of the item showing the damage, the fault or the incorrect item.
- A short video if the problem is that the player does not turn on or does not read a disc.

We reply within 1–2 business days. Once your claim is approved, you choose a free replacement or a full refund.

5. You do not need to ship anything back

For approved claims we do not ask you to return the item. Keep it, recycle it or pass it on. This keeps the process fast for you and avoids international return shipping costs.

6. How refunds are processed

Approved refunds go back to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement. Shipping Protection fees, where purchased, are non-refundable once the order has shipped.

7. Orders that do not arrive

If your order has not arrived within 10 business days after the end of the estimated delivery window stated in our Shipping Policy, contact us and we will reship it or refund you in full, at your choice.

8. Cancellations

You can cancel your order for a full refund at any time before it enters production. Production usually begins within 24 hours of purchase, so email us as soon as possible. Once production has begun, the order cannot be cancelled.

9. Incorrect shipping address

Please check your shipping address before completing your order. Orders delivered to an address entered incorrectly by the customer are not covered by this policy. If the package comes back to us, we will contact you to arrange reshipment; reshipment costs may apply.

10. Contact

Questions about the warranty or a damaged order? Email discopray.support@proton.me. We reply within 1–2 business days.